Koality Assurance Guidelines

Hi there!
Bear in mind that Koala products are handled with best care and high koality standards. But, should you find something in your product that bothers you, we are always here to help!

Koala offers 6 months replacement warranty for non-registered users and 12 months replacement warranty for registered Koality Assurance Card members, beginning from the date ordered.

If your product is defective, do the following steps to request for replacement:
1. Take a clear video of the defect.
2. For unregistered users, take a clear photo of your receipt.
3. Click the Send Report button below.
4. If approved, we will arrange pick-up for your defective item with all the things it came with.
5. Once defective item is received, your replacement will be processed and delivered back to your door.

You do note!
Only factory or production defects will be eligible for replacement. Missing parts & damage to the outer surface areas and externally exposed parts should be reported within 7 days after date of purchase.

What is NOT covered by your warranty
1. Damage caused by accidents, misuse, abuse, alteration and tampering
2. Damage to the outer surface areas and externally exposed parts after 7 days from the date of purchase
3. Claims for damaged or missing parts after 7 days from the date of purchase
4. Normal wear & tear, corrosion, rusting or stains

Hope this helps, bear!


Send Report I have a Koality Assurance Card